- By Akshit Anthony (Writer at DealsMiner)
Conversational AI is a new technology with huge promise. It has been used by many companies to enhance their customer experiences, increase employee efficiency, and lower operating costs.
Blits.ai is a leader in conversational AI solutions.
Blits.ai was founded in 2018 by two former Amazon employees who were frustrated with the lack of conversational AI solutions available for small businesses. They wanted to build an easy-to-use solution that could be used by anyone without having to learn complex coding languages or have a background in machine learning.
In this article, we’ll take a look at the products features, pros and cons, pricing and alternatives as well as its future prospects.
So let's get started without any further delay.
What is Blits.ai ?
Blit.ai is an artificial intelligence (AI) platform that helps companies develop, test, and deploy conversational AI applications. It has a wide range of pre-installed features and tools which make it easy to start developing chatbots.
Blit.ai also offers a managed service that helps companies run their own chatbot applications in production. It makes it an ideal solution if you're starting out with AI-based customer service but don't have the time or budget to set up your own chat bot infrastructure.
Working of Blits ai
To fully grasp how Blit.ai functions, we must first comprehend the idea of natural language processing (NLP).
Natural Language Processing (NLP) is an AI field that focuses on the interactions between computer systems and human beings through the use of natural languages.
Blit.ai is an AI platform that allows developers to create their own conversational AIs using natural language processing (NLP). You can use it for any number of purposes, including for online sales, marketing, and lead generation.
Let’s now see how Blits.ai actually works. When a customer asks a question, Blit.ai analyzes the question into smaller parts called "tokens." It then uses artificial intelligence (AI) to analyze these tokens to determine the customer's intent. Once the user’s intention has been identified, Blit.ai retrieves relevant content from its internal databases and responds appropriately.
Blit.ai learns from every user experience it has. It learns from its mistakes and becomes smarter over time.
Using Blits.ai is easy because it integrates easily into any website or app without having to change anything. All you need to do is add one simple piece of code!
Features of Bilts.ai
Blits.ai offers a variety of features that allow people to use conversational AI effectively, including a number of helpful features for both developers and end users.
Here are some of the key features of Blits.ai:
- A simple interface that allows users to create chatbots using natural language processing (NLP).
- Prebuilt templates that are available in numerous quantity to help users quickly create chatbots.
- An API that enables developers to integrate their existing code into Blits.ai.
- A hosted version of Blits.ai that can be accessed from anywhere via web browser.
- The ability to use Blits.ai on multiple devices including mobile phones, tablets, desktops, etc.
- Free trial period so that customers can try Blits.ai before purchasing.
- Support 24/7 via phone, email, and live chat.
- Training videos and tutorials to help users understand how to use Blits.
- Chatbots built using Blits.ai can be deployed across different channels like Facebook Messenger, Slack, Telegram, Skype, SMS, etc.
- Blits.ai provides support for all major programming languages
Pros and Cons of Blits.ai
Pros
- Offers a wide range of features and integrations
- Flexible pricing plans
- Excellent customer service
- Easy to use
- Training videos and tutorials
Cons
Some users have reported challenges with the platform’s natural language processing (NLP) capabilities
Pricing of Blits.ai
Blits.ai offers a tiered pricing structure, with four plans available:
1) Basic Plan
This plan costs €199/month. It is embedded with following features mentioned below:
- 1k interactions/month
- 1 Seat
- 2 channels
- 2 AI Engines (Rasa, Wit)
- AI Engine Costs
- Hosting of Bots
- Self guided onboarding
- Extra interactions €0,05
- SLA 98,0%
- Additional Bots €80/month
- Additional Seats €80/month
- Im-/Export Templates
- Helpdesk (Email)
- Remove Blits Branding
- NLU Performance €99/month
- Bot Reviews
- Own Engine Contracts
- SSO
2) Pro Plan
This plan costs €399/month . It is embedded with following features mentioned below:
- 5 Seats
100k interactions/month
5 Bots
- Unlimited channels
- Unlimited AI Engines
- AI Engine Costs
- Hosting of Bots
- Personal onboarding
- Extra interactions €0,025
- SLA 99,0%
- Additional Bots €80/month
- Additional Seats €80/month
- Im-/Export Templates
- Helpdesk (Email)
- Remove Blits Branding
- NLU Performance
- Bot Reviews
- Own Engine Contracts
- SSO
3) Business Plan
This plan costs €2399/month. It is embedded with following features mentioned below:
- 10 Bots
250k interactions/month
- 15 Seats
- Unlimited channels
- Unlimited AI Engines
- AI Engine Costs
- Hosting of Bots
- Personal Onboarding
- Extra interactions €0,01
- SLA 99,5%
- Additional Bots €80/month
- Additional Seats €80/month
- Im-/Export Templates
- Helpdesk (Email/Chat)
- Remove Blits Branding
- NLU Performance
- Bot Reviews
- Own Engine Contracts
- SSO
4) Enterprise Plan
It has a custom price. This plan is designed specifically for enterprises with large teams or high volumes of messages.
It is embedded with following features mentioned below:
- Unlimited Bots
- M interactions/month
- Unlimited Seats
- Unlimited channels
- Unlimited AI Engines
- AI Engine Costs
- Hosting of Bots
- Premium
- Interactions from €0,002
- SLA 99,8%
- Unlimited Bots included
- Unlimited Seats included
- Im-/Export Templates
- Helpdesk (Premium)
- Remove Blits Branding
- NLU Performance
- Bot Reviews
- Own Engine Contracts
- SSO
Alternatives of Blits.ai
1) Boost.AI
A conversational AI platform that's fast to deploy and easy to use, but which can scale to match your company's needs. Create advanced virtual agents that help companies improve their customer service and internal processes by automating them.
2) Haptik
Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 4 billion conversations. Haptik's Enterprise CX Platform helps brands to build Intelligent Virtual Assistants that power the entire customer lifecycle from purchase to support, thereby accelerating top-line revenues and improving operational efficiencies.
3) Replicant
As a leader in contact center automation, Replicant empowers call centers by helping them automatically handle routine calls while allowing employees to take on more challenging tasks. Replicant's artificial intelligence (AI) technology enables customers to engage in natural conversations via text messages, phone calls, emails, social media posts, etc., to resolve their customer service issues.
Our Recommendation
Blits.ai is an excellent choice if you are looking for a powerful bot builder that will allow you to create bots that are capable of handling multiple languages and dialects.
The best part about this tool is that it allows you to easily integrate your own data sources into the bot’s knowledge base. In addition, you get access to a wide range of prebuilt templates that can be used as starting points for creating your own chatbots.
Blits.ai also offers a free trial period so you can test out its capabilities before making any commitments.
Hope you might find this article informative.
Kindly share your thoughts about this software in the comment section below.